Terms Of Service

Welcome to Trésor, your trusted destination for premium 925 sterling silver jewellery. By accessing or using our website (the "Site"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree with these Terms, please refrain from using our Site.

1. General Information

Trésor ("we", "our", "us") provides high-quality 925 sterling silver jewellery through our eCommerce platform. Our Site offers customers a variety of products available for purchase. By using the Site, you represent and warrant that you are at least 18 years old or have the legal authority to enter into binding agreements. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

2. Account Registration

To make a purchase or access certain features of the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Product Information & Availability

We strive to provide accurate descriptions and images of our products, but we cannot guarantee that the colours, sizes, or specifications will be exactly as they appear on your screen. Product availability is subject to change, and we reserve the right to modify or discontinue any products without prior notice.

4. Orders & Payment

When you place an order on the Site, you are making an offer to purchase the products listed in your order. We reserve the right to accept or reject any order at our discretion. If we are unable to fulfill your order, we will notify you and process a refund if necessary. Payment must be made in full at the time of purchase, and we accept the following payment methods:

* Accepted Payment Methods:

  • UPI (e.g., Google Pay, PhonePe, Paytm, etc.)
  • Debit Cards (Visa, Mastercard, RuPay, etc.)
  • Credit Cards (Visa, Mastercard, American Express, etc.)
  • Net Banking (direct bank transfers)

* Unavailable Payment Methods:

  • Cash on Delivery (COD)
  • Payments via digital wallets (e.g., Paytm Wallet, Mobikwik, etc.)

* Payment Processing:
All payments are processed securely through Razorpay, our trusted payment partner. Your payment details are encrypted and safeguarded to ensure a seamless and secure transaction.

  • Credit Card Payments:
    Payments made via credit cards, including Visa and Mastercard, are fully secure. Customers are responsible for ensuring sufficient credit limits to complete the transaction. No additional charges are applied by our platform for credit card usage unless specified by your card issuer.
  • Order Confirmation:
    Orders are confirmed only upon successful payment. If the payment fails or is flagged by the payment gateway, the order will not be processed.
  • Refund Policy:
    In case of payment disputes or refunds, our Refund Policy will apply.
  • Currency and International Payments:
    We currently accept payments only in INR (Indian Rupees). International transactions are not supported at this time.

* Order Cancellation Policy
No cancellations will be allowed once the order is processed. Cancellations can only occur if the order is not processed and not packed.

5. Shipping Restrictions

We do not offer international shipping. Orders will only be shipped to addresses within India.

* Pricing & Taxes
All prices listed on the Site for Trésor jewellery are inclusive of taxes but exclusive of shipping costs. Standard shipping charges apply and will be visible before your order is placed.

In the event of a pricing error on the Site, we will contact you to confirm the correct price before processing the order. If the correct price is higher than the original listed price, you will have the option to confirm or cancel the order. If you choose to cancel the order due to the pricing error, a refund will be issued. No refunds will be provided for any errors related to pricing if the order is confirmed and processed at the corrected price.

* Shipping & Delivery
We offer domestic shipping within India only. Shipping charges are applicable and will be visible before you place your order. Orders are typically processed within 24–48 hours, excluding weekends and bank holidays. Delivery times may vary depending on your location.

We are not responsible for delays caused by third-party shipping carriers or customs clearance.

* Shipping Restrictions:
Orders will only be shipped to addresses within India. We are not responsible for any lost or delayed packages due to incorrect or incomplete address information. Please ensure that your shipping address is correct before completing the order.

For more detailed information on shipping, please review our Shipping Policy.

6. Returns, Refunds & Exchanges

We hope you love your purchase, but if you are not satisfied, we offer a limited refund policy. For more details on returns and exchanges, please check our full Return, Refund & Exchange Policy.

7. Jewellery Care & Limitations

At Trésor, we take great pride in the quality of our 925 sterling silver jewellery, crafted to ensure both beauty and durability. However, please note the following:

* Damage from Improper Care:
Our jewellery may be subject to damage depending on how it is treated. This includes damage caused by improper care, such as exposure to harsh chemicals, excessive moisture, or physical impact.

* No Warranty:
We do not offer any warranty or guarantee on the jewellery, including but not limited to repairs, replacements, or refunds due to damage, loss, or wear over time.

To ensure the longevity of your jewellery, please follow the care instructions provided with your product. For more detailed care guidelines, please refer to our Jewellery Care Page.

8. Intellectual Property

All content on the Site, including images, designs, logos, text, and other materials, is the property of Trésor and is protected by copyright, trademark, and other intellectual property laws. You may not use any content from the Site without our express written consent.

9. Limitation of Liability

If something goes wrong with your order or the use of our website, Trésor is only responsible for the cost of the product you purchased. We are not responsible for any additional losses or costs, such as missed opportunities, emotional distress, or any other indirect damages that may occur because of an issue with your order. In the unlikely event of a problem with your purchase, our responsibility is limited to the price you paid for the item. We do not cover any extra expenses or losses you may have incurred. If your product is damaged, defective, or the wrong product is delivered, we will provide a replacement or exchange, but only for the item itself. We are not liable for any inconvenience caused by delays, shipping errors, or circumstances beyond our control. While we aim to resolve issues fairly, we can only refund or cover the cost of the product, not any related costs such as travel, accommodations, or time lost.

10. Indemnity

You agree to indemnify and hold harmless Trésor, its employees, agents, affiliates, and suppliers from any claims, losses, damages, or liabilities arising out of your use of the Site, including any breach of these Terms.

11. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review the Privacy Policy for more details.

12. Changes to Terms of Service

We reserve the right to update, modify, or amend these Terms of Service at any time. By continuing to use the Site after any changes are made, you accept and agree to the revised Terms. It is your responsibility to review these Terms periodically to stay informed about any changes.

13. Prohibited Activities

When using our Site, you agree not to engage in any of the following prohibited activities:

  • Violating any laws, regulations, or third-party rights.
  • Using the Site for fraudulent, illegal, or unauthorized purposes.
  • Attempting to interfere with or disrupt the functioning of the Site.
  • Engaging in any form of unauthorized copying, reproduction, or distribution of our content.

14. Customer Reviews

We encourage customers to share their feedback and reviews on products they have purchased. By submitting a review, you grant Trésor the right to use, modify, and publish your review for marketing and promotional purposes. All reviews must comply with our guidelines and not contain offensive, defamatory, or illegal content.

15. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Trésor. We are not responsible for the content, privacy policies, or practices of these third-party sites. By using our Site, you acknowledge and agree that Trésor will not be liable for any damage or loss caused by such third-party websites or services.

16. Unforeseen Circumstances

We will not be held liable for any failure or delay in the performance of our obligations under these Terms due to events beyond our reasonable control, including, but not limited to, acts of God, war, strikes, natural disasters, or technical failures.

17. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Conclusion

By using the Trésor website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, including our Privacy Policy, Payment Options, Shipping and Delivery Policy, and Return & Exchange Policy. We are committed to providing you with high-quality 925 sterling silver jewellery and an exceptional shopping experience. If you have any questions or need assistance, please don’t hesitate to contact us.

We appreciate your trust in Trésor, and we look forward to serving you with beautiful, timeless jewellery.

Thank you for choosing Trésor!